Fun Diving Indonesia is a dive centre registered and located in Labuan Bajo, Kecamatan Komodo, West Manggarai, Flores Island, Indonesia. The name used for marketing purposes and all marketing & selling related activities is Wet Frog Divers. Hereinafter referred to as WFD.
WFD provides daily dive and snorkelling trips to Komodo National Park, to the islands inside as well as outside of the park, including a tour to Rinca Island. WFD is also offering training for scuba diving certifications according to SSI and PADI standards. For all trips WFD uses their own boat which offers space, comfort and safety for both diving and snorkelling guests.
WFD offers its customers their website as a booking platform in accordance with the WFD Privacy Policy. WFD collaborates with various tour operators both within and outside Indonesia, through whom customers may book WFD services in accordance with the respective tour operator’s terms and conditions and privacy policy.
The Terms & Conditions (T&C) mentioned below apply to all bookings made by the customer directly with WFD either through the contact form on the WFD website, via e-mail komodo@wetfrogdivers.com or any other direct contact with WFD.
By booking the services of WFD customer agrees to have read, understood and agrees to these T&C.
Product/Service
WFD is offering scuba diving courses, daily trips for diving and snorkelling to Komodo National Park and to the islands outside of the park that are approachable by WFD boat from Labuan Bajo port. A visit to Rinca Island can also be arranged as part of the diving or snorkelling program.
A day dive trip can be booked by a certified diver of any recognised organisation. In case of differences in certification’s name, standard or rules, the diver will be equivalently considered to the SSI certification standards, unless clearly stated on the diver’s certification card. The diver must be of legal age to enter into a binding contract or, if a minor, be accompanied by a parent or legal guardian, and must present his or her certification to WFD prior to booking.
A day snorkelling trip may be booked by any person who is able to swim, remain afloat independently, and use standard snorkelling equipment, including a mask, snorkel, fins, or fins with boots. The snorkelling participant must be of legal age to enter into a binding contract or, if a minor, be accompanied by a parent or legal guardian.
A person who is not a certified diver yet but wishes to participate in the day dive trip can enrol to a scuba training course offered by WFD.
WFD offers and conducts all SSI and PADI Scuba Diving Courses from Try Dive / Discover Scuba Diving, initial Open Water Diver to Divemaster Training courses. All courses are executed by qualified, certified and being in active status instructors. WFD is doing its best to provide the course in the native language. In case the native language is not available the course will be conducted in English provided the student can understand English to the minimum of course’ level.
A student can be any person who is able to swim, is of age that is required for the respective course, fulfils all requirements needed for the course, is of legal age to enter into a binding contract or, if a minor, being accompanied by a legal parent or legal guardian.
Prices, Changes and Discounts
WFD is publishing all its current prices on their website. A printed price list is also presented in the dive centre office of WFD.
The WFD prices include booked number of dives, professional dive guide, 12l tanks, weights, fresh lunch on boat, water, coffee and tea, snacks and fruits, transfer from Bintang Flores Hotel to the harbour and back to the hotel.
WFD reserves the right to amend and to update the prices at any time without prior notice.
Any discounts offered by WFD are clearly stated on the website and pricelist. Several discount options cannot be mixed. The customer may choose their preferred applicable discount option. The selected discount must be discussed and confirmed with WFD at the time of booking and prior to payment.
Additional Costs
In addition to the costs of scuba diving courses, diving, snorkelling, and related activities, the customer may be required to pay additional fees and charges. These costs are clearly stated on WFD’s website and price list. Any additional charges not listed on the website or price list will be communicated during the booking process. Please kindly note that the fees are determined by third parties or local authorities and are therefore outside WFD’s control.Additional fees are not limited to the fees mentioned below and can be:
- Komodo National Park entrance fee
- Retribusi tax (local tourism tax)
- Rinca Island entrance fee
- Naturalist on Rinca Island
- Additional course materials SSI or PADI
- Additional, specific scuba equipment that is not part of a standard set
- Printed Certification Cards (C-Card) of SSI or PADI
- Transfer to/from airport
- Other services that are not related to a day dive/snorkel trip but are executed by WFD on customer’s request
Customers are advised to enquire about the currently applicable entrance fees at the time of booking.
Booking
Bookings for scuba diving courses, diving trips, snorkelling trips, and related activities may be made directly at the WFD dive centre office, through the online contact form on the WFD website (in accordance with the WFD Privacy Policy), or by email to WFD at komodo@wetfrogdivers.com
WFD also offers its services through various tour operators and online booking platforms where customers may book WFD services. Bookings made through third-party platforms or tour operators are subject to the respective platform’s or operator’s terms and conditions and privacy policies.
The customer agrees to complete and sign all check-in documentation requested by WFD upon arrival at the dive centre. Such documentation may include, but is not limited to: the customer’s full name, diver certification details, passport number, nationality, privacy and data processing consent forms, waiver and release of liability forms, medical questionnaire, and boat passenger waiver. WFD agrees to process and handle customer personal data in accordance with the WFD Privacy Policy.
WFD reserves the right to request the completion and signing of additional documents where necessary.
Payments and Deposits
WFD accepts bookings made via e-mail or contact form, via WhatsApp to WFD official phone number, in person. Customer agrees to pay a deposit as required in the WFD invoice and the balance/full payment by using one of the applicable payment methods such as card payments, cash in Indonesian Rupiah or wire transfer.
Payments at the dive centre can be done in cash in Indonesian Rupiah or via card payments.
For all bookings made in advance a 35% non-refundable deposit is required. Bookings made directly at the dive centre must be paid in full at the time of booking.
Customer agrees to take all fees that might arise with the payment process such as credit card surcharge, bank transfer fees or any other fees necessary to execute the payment to WFD.
If the customer does not make payment in accordance with the invoice, WFD reserves the right to not provide the service or to provide only the service that has been paid.
Customer agrees to accept and to follow the tour-operator’s and, respectively, the online platform’s payment policy when creating a booking through them.
A booking is only considered confirmed upon receipt of the required payment. Until payment is received, WFD cannot guarantee availability or provision of the requested service.
Cancellations
Once the booking is confirmed and the payment has been made by the customers in full and without delays, WFD agrees to deliver the service according to the booking confirmation.
WFD reserves the right to cancel any trip due to weather conditions or due to force majeure or any other issues that might risk the safety of the trip, customers, crew, or boat.
Cancellations made by customer for any scuba dive course, dive or snorkelling trip booked directly with WFD will be charged at
35% of total service costs, if cancelled 30-16 days before arrival
50% of total service costs, if cancelled 15-6 days before arrival
100% of total service costs, if cancelled 5 or less days before arrival
In case of no cancellation or no-show, no refund will be given.
In the event of force majeure (war, natural disaster, epidemics, governmental restrictions of travel, weather etc.), we will reschedule the activity free-of-charge, provide a voucher in the same value of the booked service, or offer a refund if possible.
In the event of a technical problem or if there are any delays in the dry-dock, WFD has the right to operate the same service with a different boat of a similar standard. In this case the customers must accept the change of boat. If it is not possible to replace the boat, WFD will reschedule the activity free-of-charge, offer an alternative service, or a refund if possible.
Once a diving package has commenced, unused dives resulting from illness, medical restrictions, or personal circumstances are generally non-refundable. Where possible, and at management discretion, WFD may offer a credit for unused dives or a partial refund. Any operational costs that already incurred will be deducted.
Any scuba dive course materials that have been purchased for the customer’s booking/course will be charged at 100% of the materials costs at any cancellation time or reason.
Liability
Customer agrees that his/her participation in any scuba dive course, dive or snorkelling trip with WFD is entirely voluntary and of his/her own free will.
Customer agrees to sign a “Waiver and Release of Liability, Assumption of Risk and Indemnity Agreement” document before starting the scuba dive course, dive or snorkelling trip whereas he/she releases, waives, discharges and agrees not to sue the dive centre WFD (alias the PT. Fun Diving Indonesia), all of their instructors, guides, dive professionals, and all of their parent, subsidiary or affiliated companies, agents, employees, officers, directors, owners, or sponsors.
Customer agrees to be in fit condition respectively for scuba dive course, dive or snorkelling trip. Customer agrees to provide the information of his/her medical history as accurate and honest, if appropriate.
In case of a medical problem arising during the trip, either on the boat or on shore, which results in cost for evacuation, use of aircraft, repatriation or hospitalisation, customer agrees to take the full responsibility for payment of these costs.
WFD cannot be liable for any injury to person (whether or not resulting in death) or damage to property arising out of any act of war, revolt or other civil uprising or military action occurring in the countries of origin, destination or passages.
WFD does not take any responsibility for loss or damage on customer’s personal belongings.
Any loss and/or damage of WFD belongings (such as equipment, tanks, items on boat or in the office, the boat and the office itself) due to abuse or negligence on customer’s part will be charged at full current market value.
Customers with mobility and physical limitations
WFD is operating in Labuan Bajo offering tours to Komodo National Park and its islands. Neither the dive centre nor the local harbour, offer sufficient infrastructure for customers with mobility and physical limitation.
Customer with mobility and physical limitations who wishes to make a booking with WFD agrees to inform WFD about the type of limitation at the beginning of the booking process with WFD. Customer agrees to be accompanied by a person (persons) who will/can assist him/her with the restriction.
WFD reserves the right to decline or cancel a booking if, in WFD’s reasonable opinion, the customer’s physical condition, mobility limitations, or specific requirements cannot be safely or adequately accommodated due to operational, safety, or local infrastructure limitations.
Insurance
The WFD prices do not include a diving or travel insurance. WFD recommends to each customer when booking a service with WFD to purchase a dive and/or travel insurance. WFD offers in cooperation with the insurance company Dive Assure different options of dive and travel insurances for long and short-term, single, family or group insurances.
Environment
WFD aims to reduce the amount of rubbish, to protect the ocean and to provide information to increase awareness and to enlarge the knowledge. WFD presents such information and guidelines at their office and boat area.
Customer agrees to get familiar with the guidelines and WFD internal rules. Customer agrees and confirms to take the responsibility and not to harm any marine life, environment or inhabitant on land.
WFD reserves the right to warn, to stop, or to cancel customers who do not follow the instructions and guidelines of WFD for protection of the environment. Customers who deliberately harm, damage or break the environment rules can be excluded from any activity with WFD without any refund.
Miscellaneous
WFD reserves the right to change this policy at any time without notice.
In the event of discrepancies between language versions, the English version shall prevail.